The Exception Trends dashboard answers “Are we getting better or worse?” Eleven cards track resolution rate, root-cause Pareto analysis, repeat offenders, and the dollar impact of write-offs and RTVs over time. Use it for monthly reviews and process-improvement decisions.

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Page Overview

Access this page from: Main Menu > Reporting > Exceptions > Exception Trends.
Built for process owners, not floor managers — the questions here are about systemic issues, not today's queue.
Refreshed daily.

Filters

Warehouse — Pick one or more warehouses.
Date Range — Defaults to a multi-month rolling window so trends have room to breathe.
Exception Type — Multi-select.
Status — Multi-select (Exception Status).
Item Code / Item Name — Filter to specific items.
Variance — Filter to exceptions that carry a quantity variance.

Cards

Headline

The top-level read on health and rhythm.

Exception & Resolution Trends Summary — Narrative roll-up.
Resolution Rate % — Percent of raised exceptions resolved in the period.
Avg Notes per Exception — Communication intensity per case (proxy for case complexity).