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The Packing module guides associates through preparing picked orders for shipment — scanning the picked bins, verifying contents, building boxes or pallets, and generating FedEx labels and documents.

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Page Overview

• Access this page from: Main Menu > Packing.

  

• The packing workflow is broken down into a multi-step stepper designed for mobile devices, but will work on desktops:

  1. Packing Queue/Dashboard: View picked, staged orders and open one to pack.
  2. Claim & start: Claim the task; for LTL, scan a forklift.
  3. Pack: Scan bins, verify items, then build boxes or pallets.
  4. Label Generation: Generate shipping labels and documentation via FedEx integration.
  5. Shipment Completion: Confirm shipment readiness and update order status.

Packing Steps

Step-by-step with screenshots

View equipment to pack

Claim orders to pack (multiple or single)

Scan bins, confirm qty, choose box or pallet, confirm, and print

Confirm cart and view summary

Detailed steps

Packing queue

The queue shows picked orders that are fully staged and ready to pack in your active warehouse.

• What you claim: A parts cart (which may hold several orders) or an individual pallet (LTL). Parts orders sharing a cart are grouped into one task.
• Sections: Orders appear under Priority (Will-Call & Hot-Shot) and Ready to pack, with your Active task on top.
• Permissions: LTL orders show only if you have the forklift-operator permission.
• Reprint Labels: A Reprint Labels button on the queue lets you reprint shipping labels and packing slips for an order at any time.
• Start: Tap a task to open it.

Claim and start

Opening a task shows a Packing Summary of the items and bins. Tap Claim to take the task.

• Claim: Claiming the task assigns it to you so others don't pack the same order.
• LTL only — scan a forklift: LTL pallet tasks require you to scan a forklift before packing. Parts orders need no equipment scan.
• Multi-order carts: If a cart holds several orders, you can choose which to work, and the screen shows "Packing project X of Y" as you go.
• Pause or Cancel: You can Pause (keeps your claim) or Cancel Pack (releases the order back to the queue) at any time.

Packing an order - the steps

1 & 2 — Scan containers, verify items

Every order is packed through the same four steps.

• Scan containers: Scan each picked bin for the order (in any order); all bins must be scanned to continue.
• Verify items: Confirm the items in each bin by tapping Confirm — this is a visual check, not a barcode scan. HazMat items are flagged with a warning.

3 — Verify shipping information (build packages)

Build one or more packages for the order.

• Box or Pallet: Add a package and choose Box or Pallet. For a box, select a box type (its dimensions auto-fill).
• Items & quantity: Check which items and how many go in each package until none remain unpacked.
• Weight & dimensions: Enter the package weight (required) and length/width/height.
• HazMat & uniforms: Orders with HazMat items, and uniforms-only orders, ship ground automatically.

4 — Generate labels

Finish by creating the shipment and its documents.

• Labels print automatically: The system creates the shipment and generates FedEx labels (plus packing slips, and BOL/commercial invoice when applicable). Details are in Labels & Shipping below.

LTL (Pallet) Packing

How LTL differs

LTL orders use the same four steps, packaged onto pallets instead of boxes.

• Forklift first: Scan a forklift on the claim screen before packing.
• Build the pallet: In Verify shipping information, add Pallet packages and enter the pallet dimensions and weight.
• Freight documents: Generating labels produces a Bill of Lading (BOL) and pallet labels via FedEx Freight (returning a tracking / Pro number).
• Stage at the dock: To finish an LTL shipment you scan a dock slot in a Shipping zone, which stages the pallet for loading.

Labels and shipping

The final step creates the shipment and its documents.

• FedEx labels: Shipping labels are generated through FedEx and print automatically; you affix them to the box or pallet.
• Other documents: Packing slips are produced for every shipment; a BOL and commercial invoice are produced when applicable (for example, freight or international).
• Print before finishing: All required documents must be printed before you can finish the shipment.
• Ship: Finishing marks the shipment Shipped. Tracking can also be entered manually, and is skipped for pickup orders.

Completion and reprint

Finishing a task wraps up the order and returns you to the queue.

• Packs Complete: When all packages are shipped, a Packs Complete summary lists the packed orders.
• Empty cart: If your parts cart is now empty, you're prompted to return it to the staging area.
• Continue: Choose to pack more or go back to the queue; finishing releases your equipment.
• Reprint labels: Use the Reprint Labels button on the queue to reprint shipping labels and/or packing slips for an order later.

Priority orders (will call and hot shot)

Will-Call and Hot-Shot are priority order types that appear at the top of the packing queue.

• Packed normally: They go through the same packing steps as other orders.
• Shipping differs: A carrier label may be skipped (for example, customer or technician pickup rather than a FedEx shipment).
• Managed elsewhere: Setting an order's priority and managing pickups are handled on their own screens — see the Manage Will-Calls and Manage Hot Shot pages.

:lightbulb: User Insights

• Priority first: Will-Call and Hot-Shot orders appear at the top of the queue.
• Carrier integration: FedEx handles both small parcel and freight (LTL), so labels and tracking are generated for you.
• Finish needs documents: You can't finish a shipment until all of its required documents have been printed.